AI × AEC · CURATED INSIGHT
Retell Uses OpenAI Models to Power 100 Million Monthly Voice Calls
Voice AI platform Retell AI handles over 100 million monthly calls using OpenAI models for 80% of responses, maintaining reported resolution rates above 80%.
Retell AI announced its platform handles over 100 million monthly contact center calls for more than 4,000 businesses. The company uses OpenAI models to generate responses for 80% of calls, consuming over 1 trillion tokens. Retell also uses Codex for internal engineering and reported an annual revenue run rate of $1.6 million per employee.
Key takeaways
- Retell reported that OpenAI models power 80% of calls across 4,000+ clients, with benchmark tests showing GPT-6 Astra leading instruction following at 89.7%.
- Customer deployments include Anker handling Tier-1 post-sales support with an 80.4% resolution rate, and Pine Park Health automating medical appointment scheduling.
Source：OpenAI News Read the original ↗
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