Zoho Unveils Zia Chat and Agents in Taiwan, Focusing on Cross-System Data Integration
AI assistants · Enterprise AI
Zoho introduced Zia Chat and Zia Agents at its Taiwan user conference, highlighting data integration across systems as critical for agentic AI adoption. Integrated with Zoho One, the tools support the Model Context Protocol, external models, and dynamic model routing.
Business software vendor Zoho announced Zia Chat and Zia Agents at its Zoholics user conference in Taiwan, detailing its agentic AI strategy. Gibu Mathew, Zoho's Managing Director for APAC, stated that fragmented corporate data across isolated applications restricts AI from grasping complete business contexts. To bridge data silos, Zoho leverages Zoho One across over 60 business applications and supports the Model Context Protocol (MCP) to let external AI tools access data and execute tasks. The architecture dynamically routes simple and complex tasks between smaller and larger models to curb compute and token costs.
Key takeaways
- Zoho introduced Zia Chat, a conversational interface supporting the Model Context Protocol (MCP) to query cross-departmental data and connect with third-party AI tools.
- Zia Agents and Zia Agent Studio offer low-code and no-code creation of custom agents for sales, support, and IT workflows, with optional human approval steps.
- Zoho's proprietary LLMs scale up to 7 billion parameters with dynamic model routing, supplemented by ChatGPT, Claude, and Gemini to address Traditional Chinese support.
- Zoho cited data showing Taiwan's SME AI adoption rate at 11.9% versus 40% in large enterprises, while reporting a 54% year-over-year increase in its Taiwan customer base by 2026.
Source：EE Times Taiwan 電子工程專輯 Read the original ↗
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