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AWS Named Leader in 2026 Gartner CCaaS Magic Quadrant
AWS announced that Amazon Connect has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service for the fourth consecutive year, highlighting its agentic AI and customer context features.
Amazon Web Services (AWS) announced its placement as a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the fourth consecutive year. According to AWS, its Connect Customer platform integrates agentic AI and contextual customer data to support end-to-end service resolution across enterprise channels.
Key takeaways
- AWS stated that Amazon Connect was named a Leader in Gartner's CCaaS Magic Quadrant for the fourth straight year.
- AWS noted that the platform leverages generative and agentic AI for auditable actions and customer resolution.
Source：AWS Machine Learning Read the original ↗
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