U Mobile Deploys Bedrock AgentCore for Multi-Agent Operations
AI assistants · Enterprise AI
Malaysian telco U Mobile deployed AiDaH, an AI-driven operations platform on Amazon Bedrock AgentCore, to coordinate diagnostics and cross-system troubleshooting across hybrid IT backends.
Malaysian network provider U Mobile built AiDaH, an AI-driven helpdesk platform, using Amazon Bedrock AgentCore to automate operational troubleshooting across fragmented systems. Built with AWS and partner Axrail, the six-layer architecture connects staff through Microsoft Teams to eight specialist agents covering CRM, order management, and network diagnostics. Rather than solely generating responses, the agents query backend APIs via Model Context Protocol (MCP) gateways, analyze root causes, and propose remediation actions for human confirmation. U Mobile reported handling over 150 operational scenarios across six divisions, with key trouble ticket categories decreasing by up to 84.5 percent.
Key takeaways
- U Mobile created the AiDaH platform on Amazon Bedrock AgentCore to automate multi-system diagnosis across hybrid cloud and on-premises telecommunications backends.
- The layered system routes user queries from Microsoft Teams, using keyword matching, lightweight classifiers, or full orchestration before invoking eight specialist agents.
- Specialist agents collaborate via the Agent2Agent protocol and query backends using standardized Model Context Protocol (MCP) tool gateways.
- Security controls include role-based access control, token authentication, field masking, and complete telemetry logging through CloudWatch and CloudTrail.
Source：AWS Machine Learning Read the original ↗
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